Shipping policy
Last Updated: February 14, 2026
Order Processing
All orders are processed within 1β3 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.
During high-volume periods, processing times may be slightly extended. In such cases, customers will be notified accordingly.
Shipping Time
Estimated delivery times are as follows:
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Major cities: 2β4 business days
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Other areas: 3β6 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to courier services, weather conditions, or circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before order confirmation.
We may offer free shipping promotions from time to time at our discretion.
Order Tracking
Once your order has been shipped, you may receive a tracking number via SMS or email, depending on the courier service.
It is the customerβs responsibility to ensure that accurate contact details are provided at checkout.
Incorrect Shipping Information
Zahra Cosmetics is not responsible for delivery failures due to incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.
Damaged or Lost Packages
Once an order has been handed over to the courier service, responsibility transfers to the shipping provider. However, if your package arrives damaged, please contact us within 48 hours with clear photographic evidence so we can assist in resolving the issue.
International Shipping
At this time, we primarily ship within Pakistan. International shipping availability may vary and additional customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.